Intermittent errors on image creation

Incident Report for HTML/CSS to Image API

Resolved

This has been resolved. We had a database connection issue in us-east. us-west was unaffected. We temporarily directed all traffic to us-west, fixed the issue and re-enabled us-east.
Posted Jul 07, 2020 - 04:07 UTC

Monitoring

We've made a fix and error rates have returned to normal.
Posted Jul 07, 2020 - 03:45 UTC

Investigating

We're currently investigating a small percentage of 500 errors on image creation.
Posted Jul 07, 2020 - 03:39 UTC
This incident affected: API.